Pricey Go back and forth Troubleshooter: Remaining July, I used to be flying again house to San Francisco from Barcelona, Spain, on a brand new airline known as Stage, which is owned and operated by way of Iberia Airways. As a result of an engine failure, we needed to land in Salt Lake Town.
Stage has most effective two airplanes, which don’t fly into Salt Lake Town. The loads of passengers on board needed to to find their approach house on different airways. Once I in any case were given house on July 29, I right away submitted a declare for my resort room and airfare that resulted from the unscheduled touchdown, for a complete of $535.
After months of emails to Iberia, I in any case gained an e mail on Feb. four from Stage announcing it will be sending me a “financial institution cheque for $535” inside the following few weeks. It by no means arrived, and I’ve no longer had a reaction to follow-up emails to the corporate.
I had AIG shuttle insurance coverage for the travel and submitted a declare, which they rejected for the reason that airline mentioned it will reimburse me. Please lend a hand!
— Brenda Barnhart, Walnut Creek
Resolution: I’m sorry to listen to about your emergency touchdown. That’s at all times a daunting factor, even if nobody’s harm. I’m happy Stage and Iberia agreed to maintain your bills to get again house. It’s a lot better than seeking to fly to San Francisco in a aircraft that can or won’t paintings.
Stage airline’s contract of carriage, the prison settlement between you and the provider, promised to get you from Barcelona to San Francisco. If it didn’t, it owed you a partial refund and different repayment underneath a Ecu legislation known as EU 261. Via providing you simply $535, it was once letting itself off the hook.
You had been greater than affected person, even supposing you had an e mail that promised you a reimbursement in writing. You wrote to Stage a number of instances, at all times closing well mannered however company. You treated your case by way of the e book, in different phrases. However Iberia, Stage airline’s guardian corporate, endured to stall.
A short lived, well mannered e mail to one of the most Iberia government contacts may have labored for you. I understand that you just endured asking the similar, low-level customer support brokers the similar questions. Every now and then, it is helping to escalate your case.
I contacted Iberia for your behalf. The corporate promptly lower you a take a look at for $535, as promised. Via the best way, there’s nonetheless time to report a declare for repayment underneath EU 261. I feel Stage (and Iberia) might owe you some more cash.